We're Here to Help

Our customer service agents work in our Niles, IL factory and are available to answer any questions six days a week.

Phone
312-487-2865
Monday - Saturday
9am-5pm CST
Email
Sales@SleepOnLatex.com
Monday - Saturday
9am - 5pm CST
Mail
Sleep On Latex
5620 W Jarvis Ave
Niles, IL 60714

Frequently Asked Questions

Shipping

How long will it take to get my order?

All Mattress Toppers, Pillows and Mattresses (with the exception of King Size Mattresses) ship out within 1 business day.  Orders of these products received by 3PM CST will ship out the same day (Monday - Friday).  King Size Mattresses and Organic Cotton Covers (4" - 12") require 1 additional business day for shipping.

All products except for King Mattresses are shipped through Fedex or UPS.  All products shipped through Fedex or UPS are estimated to be delivered within 4 business days.  Some King Mattresses are shipped through Freight.  These mattresses are estimated to be delivered within 10 business days.

Do you offer free shipping?

We offer free shipping to all shipping addresses within the contiguous United States. Additional shipping charges will apply to all orders shipped outside of the contiguous USA.

Where do you ship from?

We ship our products from our warehouse/factory in Niles, IL (just outside of Chicago).

Do you offer expedited shipping options?

We do not offer expedited shipping options through our website but are happy to arrange expedited shipping over the phone. Because of the large size of many of our products, expedited options can be relatively expensive.

What shipping service do you use?

We ship most of our packages through Fedex Ground, Fedex Home Delivery or Fedex Freight (King Mattresses). We are able to ship through USPS or UPS by request although we may have to charge extra for these services.

Do you offer white glove delivery?

No, we do not currently offer white glove delivery service.

Can I pick up an order from your warehouse?

No, we do not currently have any pick up options available.

How are the products packaged?

Our mattresses and mattress toppers are rolled up, compressed and wrapped in plastic. The wrapped and compressed toppers are placed in corrugated box. We package all of our products very securely to avoid any damage in transit.

Do you require that your packages are signed for?

We do not require a signature upon delivery. The Fedex driver will leave the package without a signature if they feel it is secure.  If you would like us to require a signature, please let us know and we will be happy to do so.

Returns

Do you have a free return policy?

Yes! We offer free returns for all of our products, including our mattresses.

How long do I have to return the item to you?

All Mattresses and Frames can be returned within 100 days of receipt. All other products can be returned within 30 days of receipt.

Can I exchange an item I purchase for a different item?

Of course! We accept both returns and exchanges. In the case of an exchange, we will simply apply any refund as a credit towards a different item.

How do you fit the topper back in the box for a return?

The toppers can be difficult to get back into their original boxes after they are unpackaged and decompressed. We can send you a larger return box at no charge upon request.

Does the mattress need to be repackaged to return?

No, mattresses being returned do not need to be repackaged to return. Upon receiving a return request, we will arrange for the mattress to be picked up at no charge. The mattress can be left outside or removed from anywhere inside of the residence where it was delivered.

Do you resell returned products?

No, we never resell any used products. Used products are held outside of our warehouse and are never mixed with new products.

How long will it take to receive a refund once the item is returned?

We will initiate a refund as soon as the item is shipped back to us. It can take up to 10 business days for the funds to show up in your account.

Is there a limit to the number of items I can return?

Yes. We can only accept one item returned or exchanged from each product type (mattress, topper, pillow) per customer per 12 month period.

What happens to returned items?

We never resell any returned products that have been unpackaged by the customer. The destination of these returned products depends on the product.

Any topper that is returned to our warehouse is placed directly into a segregated shipping container outside of our warehouse and picked up by local mattress refurbisher. The local mattress refurbisher uses these toppers in refurbished mattresses. These mattresses are sold under a different brand name and must be labeled as refurbished mattresses.

It is not currently feasible to have mattress returns shipped back to our warehouse if the mattress has been unpackaged. We use a third-party service to complete pickups of returned mattresses. Whenever possible, the removal service will try to recycle or donate the mattress. We also generally give customers who are returning a mattress the option of directly donating the mattress to chairty to ensure that the mattress is put to good use. Many customers who do donate mattresses find local non-profit organizations or church groups that will accept the donation.

We do our best to mitigate waste from returns and are working to find ways to further reduce waste created by returns in the future. That being said, there is inherent waste with all returns and we understand that a product return is not the desired outcome for anyone. We encourage anyone who is unsure about their purchase to reach out to us with any questions so we can work together to minimize the chance of a return.

Mattresses

What are the dimensions of your mattresses?

The dimensions of the mattress toppers are:

Twin: 38” x 75”
Twin XL: 38” x 80”
Full: 54” x 75”
Queen: 60” x 80”
King: 76” x 80”
Cal King: 72” x 84”

We do allow for a variance of +/- 1”.

What are your mattresses made out of?

Our mattresses are made with three main ingredients: our natural latex foam (GOLS Certified), organic cotton fabric (GOTS Certified) and organic wool batting (GOTS Certified). We do not use any polyurethane foam, synthetic latex or fire barriers in our products.

Are your mattresses organic?

Yes, our mattresses are certified organic under the Global Organic Textile Standard (GOTS) by Oregon Tilth. Our certification is available on the Pure Green Natural Latex Mattress product page. It can also be verified on the GOTS Website

Do your mattresses pass the federal fire testing?

Yes! We don't use any fire retardant chemicals or barriers, but the layer of wool in the mattress cover acts as a natural fire barrier. This allows our mattresses to pass all of the required federal fire tests.

How do I know which mattress is right for me?

That depends on a few things, like your personal preference and how you generally sleep. We have some information on the Mattress product page but if you need help deciding, feel free to call us at 312-487-2865 or send us an email! Our team will be excited to help you pick the best mattress for your needs

How much do the mattresses weigh?

Twin Size
Med: 80 pounds
Firm: 90 pounds

Twin XL Size
Med: 85 pounds
Firm: 95 pounds

Full Size
Med: 110 pounds
Firm: 120 pounds

Full XL Size
Med: 115 pounds
Firm: 125 pounds

Queen Size
Med: 125 pounds
Firm: 145 pounds

King Size
Med: 150 pounds
Firm: 185 pounds

Cal King Size
Med: 150 pounds
Firm: 185 pounds

What size box are the mattresses shipped in?

The size of the box depends on which mattress you get. Below is a list of the different dimensions:

Twin: 16" x 16" x 48"
Twin XL: 16" x 16" x 48"
Full: 16" x 16" x 58"
Full XL: 16" x 16" x 58"
Queen: 16" x 16" x 64"
King: 16" x 16" x 82"
Cal King: 16" x 16" x 82"

Do I need to air out the mattress?

No, you do not need to air out your new mattress. The odor of the mattress may be stronger when first opened but should dissipate to some extent with time. The reduction in odor will be most noticeable in the week after opening the package. While you can air out the mattress during this time, we urge customers to do so cautiously.

Many methods people use to air out our products actually increase the odor rather than reduce it. Placing the foam in heat or sunlight can cause the odor to drastically increase for an extended period of time and may damage the foam. If you choose to air out the mattress, we recommend doing so in a cool dark room with good ventilation.

Is the mattress cover machine washable?

No, the mattress cover can be removed but is not machine washable. We recommend only spot cleaning the mattress cover or dry cleaning the entire cover, if necessary.

Does the mattress need to be flipped or rotated?

The mattress is designed to only be used on one side and should not be flipped. The mattress can be rotated, if desired, but rotating the mattress at regular intervals is not necessary.

What type of foundation or frame do you recommend using with your mattresses?

We recommend a platform base or slatted foundation with spacing that is 3" apart or less. If you need to use a box spring, we strongly suggest using a bunky board or plywood board for extra support. Our mattresses are also very flexible and will work great on adjustable bed frames. We sell a frame, The Airframe, which we designed to work perfectly with our mattress.

Toppers

What are the dimensions of the mattress toppers?

The dimensions of the mattress toppers are:

Twin: 38” x 75”
Twin XL: 38” x 80”
Full: 54” x 75”
Queen: 60” x 80”
King: 76” x 80”
Cal King: 72” x 84”

Due to the elastic nature of latex foam, it can be hard to cut to an exact dimension. Because of this we do allow for a variance of +/- 1”.

Do the toppers come with a cover?

Our toppers do not automatically come with a cover. You have the option of adding a cover to any order by checking the "add organic cotton cover" box when you're adding the topper to your cart. We also sell our topper covers separately.

Will you place the topper in the cover for me?

Yes! As long as you order the topper and cover at the same time, we will send the topper to you already encased in the cover. This only applies to orders placed on SleepOnLatex.com.

Are the topper covers machine washable?

The topper cover is made with two separate pieces of fabric. The top piece covers the top and the sides. The top and bottom pieces zip together around the bottom edge of the cover. The top piece is machine washable in cold water, but the bottom piece is dry clean only.

Do I need to air out the topper?

No, you do not need to air out your new mattress topper. The odor of the topper may be stronger when first opened but should dissipate to some extent with time. The reduction in odor will be most noticeable in the week after opening the package. While you can air out the topper during this time, we urge customers to do so cautiously.

Many methods people use to air out our products actually increase the odor rather than reduce it. Placing the foam in heat or sunlight can cause the odor to drastically increase for an extended period of time and may damage the foam. If you choose to air out the topper, we recommend doing so in a cool dark room with good ventilation.

Does it matter which side of the topper faces up?

No, either side can be placed facing up.  There will not be any difference in performance between the two sides.

How do you fit the topper back in the box for a return?

The toppers can be difficult to get back into their original boxes after they are unpackaged and decompressed. We can send you a larger return box at no charge upon request.

Foam

Where is your latex foam manufactured?

Our latex foam is manufactured in Malaysia. Malaysia has a long-standing natural latex foam industry which has grown from the availability of natural rubber in the country. The foam in our pillows is made in The Netherlands through a special manufacturing process.

How do I know that your latex foam is made with 100% natural latex?

We never use any synthetic latex in our foam.  We lab test samples of our foam to make absolutely sure that it contains only natural latex.

What certifications do you have?

Our foam is certified by GOLS, Oeko-Tex and the Eco Institut.

Is your latex foam organic?

Yes, all of the natural latex foam used in our mattresses and toppers is certified organic under GOLS (Global Organic Latex Standard). We are proud to be supporting and incentivizing organic agriculture through this program.

The latex foam used in our pillows is not GOLS certified but is FSC (Forest Stewardship Council) certified.

We have been critical of GOLS in the past. We remain critical of GOLS (mainly due to lack of enforcement and fraud) but found it to be the best fit to encourage and certify adherence to sustainable practices within our supply chain. Unfortunately, we continue to believe that the majority of "Organic" and "GOLS Certified" mattresses in the USA currently being sold are the result of fraud. We are continuing our efforts to lobby all relevant parties for change and enforcement.

Does it matter which side of the topper faces up?

No, either side can be placed facing up.  There will not be any difference in performance between the two sides.

Is your latex foam made through the Dunlop or Talalay process?

Our Pure Green® natural latex foam, which is used in our mattresses and mattress toppers, is made through the Dunlop process. We use the dunlop process because we believe Dunlop process foam works better for more people. Some people do have a preference for Talalay process foam, but many do not like the "bouncy" feel of Talalay foam. While Dunlop foam is springy, it is not "bouncy" like talalay foam, and in our experience, works better for more people.  

Our pillows are made with Talalay process latex foam.  While we believe that Dunlop foam is a superior choice for mattresses and mattress toppers, we think that Talalay process foam is best suited for pillows.

Payment

Which Credit Cards do you accept?

We accept Visa, MasterCard, Discover and American Express. We also accept payment through Apple Pay and PayPal.

Do you offer financing?

We do! We offer financing through. Financing through Affirm can be completed at checkout.

Can I place an order over the phone?

Absolutely. Just call us at 312-487-2865 between 9am and 5pm CST, Monday through Saturday, and we’ll be happy to help you!

Company

When was Sleep On Latex founded?

Sleep On Latex was founded in 2013. You can read more about us in the About Us sections.

Where is Sleep On Latex located?

Our office and factory is located in Niles, IL, which is right outside of Chicago.

Are Sleep On Latex products available at any retail stores?

We do not sell our products through any retail locations.

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