We're Here to Help

Our customer service agents work in our Niles, IL factory and are available to answer any questions six days a week.

Phone
312-487-2865
Monday - Saturday
9am-5pm CST
Email
Sales@SleepOnLatex.com
Monday - Saturday
9am - 5pm CST
Mail
Sleep On Latex
5620 W Jarvis Ave
Niles, IL 60714

Frequently Asked Questions

Shipping

How long will it take to get my order?

All Mattress Toppers, Pillows and Mattresses (with the exception of King Size Mattresses) ship out within 1 business day.  Orders of these products received by 4PM CST will ship out the same day (Monday - Friday).  King Size Mattresses and Organic Cotton Covers (4" - 12") require 1 additional business day for shipping.

All products except for 9" King Mattresses are shipped through Fedex or UPS.  All products shipped through Fedex or UPS are estimated to be delivered within 4 business days.  Some 9" King Mattresses are shipped through Freight.  These mattresses are estimated to be delivered within 10 business days.

Where do you ship from?

We ship our products from our warehouse/factory in Chicago.

Do you offer expedited shipping options?

We do not offer expedited shipping options through our website but are happy to arrange expedited shipping over the phone. Because of the large size of many of our products, expedited options can be relatively expensive.

What shipping service do you use?

We ship most of our packages through Fedex Ground or Fedex Home Delivery. We are able to ship through USPS or UPS by request although we may have to charge extra for these services.

Do you offer free shipping?

We offer free shipping to all shipping addresses within the contiguous United States. Additional shipping charges will apply to all orders shipped outside of the contiguous USA.

Can I pick up an order from your warehouse?

No, we do not currently have any pick up options available.

How are the products packaged?

Our mattresses and mattress toppers are rolled up, compressed and wrapped in plastic. The wrapped and compressed toppers are placed in corrugated box. We package all of our products very securely to avoid any damage in transit.

Do you require that your packages are signed for?

We do not require a signature upon delivery. The Fedex driver will leave the package without a signature if they feel it is secure.  If you would like us to require a signature, please let us know and we will be happy to do so.

Returns

Do you have a free return policy?

Yes! We offer free returns for all of our products, including our mattresses.

How long do I have to return the item to you?

All Mattress Topper and Pillow returns must be requested within 30 days of receipt.  All Mattress returns must be requested within 100 days of receipt.

Can I exchange an item I purchase for a different item?

Of course! We accept both returns and exchanges. In the case of an exchange, we will simply apply any refund as a credit towards a different item.

What shipping service do you use?

We ship most of our packages through Fedex Ground or Fedex Home Delivery. We are able to ship through USPS or UPS by request although we may have to charge extra for these services.

Do you resell returned products?

We never resell any used products. Opened products are never returned to our warehouse.

How long will it take to receive a refund once the item is returned?

We will initiate a refund as soon as the item is shipped back to us. It can take up to 5 business days for the funds to show up in your account.

Is there a limit to the number of items I can return?

Yes. We can only accept one item returned or exchanged per customer per 12 month period.

Mattresses

What are your mattresses made out of?

Our mattresses are made with three main ingredients: our Pure Green® natural latex foam, 100% organic cotton fabric and 100% wool batting. We do not use any polyurethane foam, synthetic latex or fire barriers in our products.

Do your mattresses pass the federal fire testing?

Yes! We don't use any fire retardant chemicals or barriers, but the layer of wool in the mattress cover acts as a natural fire barrier. This allows our mattresses to pass all of the required federal fire tests.

How do I know which mattress is right for me?

That depends on a few things, like your personal preference and how you generally sleep. We have some information on the Mattress product page but if you need help deciding, feel free to call us at 312-487-2865 or send us an email! Our team will be excited to help you pick the best mattress for your needs

How much do the mattresses weigh?

Twin Low Profile
Soft: 60 pounds
Med: 65 pounds
Firm: 70 pounds

Twin XL Low Profile
Soft: 70 pounds
Med: 75 pounds
Firm: 80 pounds

Full Low Profile
Soft: 75 pounds
Med: 85 pounds
Firm: 95 pounds

Full XL Low Profile
Soft: 85 pounds
Med: 90 pounds
Firm: 95 pounds

Queen Low Profile
Soft: 98 pounds
Med: 108 pounds
Firm: 120 pounds

King Low Profile
Soft: 115 pounds
Med: 130 pounds
Firm: 140 pounds

Twin Standard
Soft: 75 pounds
Med: 80 pounds
Firm: 95 pounds

Twin XL Standard
Soft: 80 pounds
Med: 85 pounds
Firm: 90 pounds

Full Standard
Soft: 100 pounds
Med: 110 pounds
Firm: 120 pounds

Full XL Standard
Soft: 105 pounds
Med: 115 pounds
Firm: 125 pounds

Queen Standard
Soft: 115 pounds
Med: 125 pounds
Firm: 145 pounds

King Standard
Soft: 140 pounds
Med: 150 pounds
Firm: 185 pounds

What size box are the mattresses shipped in?

The size of the box depends on which mattress you get. Below is a list of the different dimensions:

Twin 7”: 12" x 12" x 42"

Twin XL 7”: 12" x 12" x 42"

Full 7”: 12" x 12" x 58"

Full XL 7”: 12" x 12" x 58"

Queen 7”: 12" x 12" x 64"

King 7”: 12" x 12" x 82"

Twin 9”: 14" x 14" x 42"

Twin XL 9”: 14" x 14" x 42"

Full 9”: 14" x 14" x 58"

Full XL 9”: 14" x 14" x 58"

Queen 9”: 14" x 14" x 64"

King 9”: 14" x 14" x 82"

Do I need to air out the mattress?

No. We strongly recommend that you use your new mattress right away. Letting the mattress sit in one place for several days will not produce any sort of change in the mattress. Many methods people use to "air out" our products actually increase the odor rather than reduce it.

What type of foundation or frame do you recommend using with your mattresses?

We recommend a platform base or slatted foundation with spacing that is 3" apart or less. If you need to use a box spring, we strongly suggest using a bunky board or plywood board for extra support. Our mattresses are also very flexible and will work great on adjustable bed frames.

Toppers

Do the toppers come with a cover?

Our toppers do not automatically come with a cover. You have the option of adding a cover to any order by checking the "add organic cotton cover" box when you're adding the topper to your cart. We also sell our topper covers separately.

Will you place the topper in the cover for me?

Yes! As long as you order the topper and cover at the same time, we will send the topper to you already encased in the cover. This only applies to orders placed on SleepOnLatex.com.

Are the topper covers machine washable?

The cover is made with two separate pieces of fabric. The top piece covers the top and the sides. The top and bottom pieces zip together around the bottom edge of the cover. The top piece is machine washable in cold water, but the bottom piece is dry clean only.

Do I need to air out the topper?

No. We strongly recommend that you use your new topper right away. Letting the mattress sit in one place for several days will not produce any sort of change in the mattress. Many methods people use to "air out" our products actually increase the odor rather than reduce it. Placing the foam in heat or sunlight will cause the odor to increase for an extended period of time and may damage the foam.

Does it matter which side of the topper faces up?

No, either side can be placed facing up.  There will not be any difference in performance between the two sides.

Foam

Where is your latex foam manufactured?

Our latex foam is manufactured in Malaysia. Malaysia has a long-standing natural latex foam industry which has grown from the availability of natural rubber in the country. The foam in our pillows is made in The Netherlands through a special manufacturing process.

How do I know that your latex foam is made with 100% natural latex?

We never use any synthetic latex in our foam.  We lab test samples of our foam to make absolutely sure that it contains only natural latex.

What certifications do you have?

Our foam is certified by Oeko-Tex and the Eco Institut.

Is your latex foam organic?

The only organic certification available for latex foam is GOLS (Global Organic Latex Standard). We believe that this certification is fundamentally flawed and is not a true Organic certification. It was created in an effort to label latex foam as organic without much change to cultivation or production processes. There is not anything different about the production or composition of GOLS latex foam. The differences in cultivation are very minor and have little if any environmental relevance.

Beyond this, GOLS has been terribly controlled. There is manipulation and fraud taking place at every level of the supply chain. While there are some companies that have attempted to follow the rules (meaningless as they may be), the vast majority of latex being marketed as GOLS certified in the USA is the result of fraud at some level.

Does it matter which side of the topper faces up?

No, either side can be placed facing up.  There will not be any difference in performance between the two sides.

Is your latex foam made through the Dunlop or Talalay process?

Our Pure Green® natural latex foam, which is used in our mattresses and mattress toppers, is made through the Dunlop process. We use the dunlop process because we believe Dunlop process foam works better for more people. Some people do have a preference for Talalay process foam, but many do not like the "bouncy" feel of Talalay foam. While Dunlop foam is springy, it is not "bouncy" like talalay foam, and in our experience, works better for more people.  

Our pillows are made with Talalay process latex foam.  While we believe that Dunlop foam is a superior choice for mattresses and mattress toppers, we think that Talalay process foam is best suited for pillows.

Payment

Do you offer financing?

We do! We offer financing through. Financing through Affirm can be completed at checkout.

Can I place an order over the phone?

Absolutely. Just call us at 312-487-2865 between 9am and 5pm CST, Monday through Saturday, and we’ll be happy to help you!

Company

When was Sleep On Latex founded?

Sleep On Latex was founded in 2013. You can read more about us in the About Us sections.

Where is Sleep On Latex located?

Our office and factory is located in Niles, IL, which is right outside of Chicago.

Are Sleep On Latex products available at any retail stores?

We do not sell our products through any retail locations.

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