We provide a full money back guarantee on all products purchased through sleeponlatex.com. All Mattresses can be returned for a full refund within 100 days of receipt. All other products can be returned for a full refund within 30 days of receipt. We will provide either a free return shipping label or free pickup of the item (depends on item, see details below). We will not deduct any return shipping charges or restocking fees from the refund. Any additional shipping costs for international shipping, shipping to Hawaii or Alaska, or expedited shipping will not be refunded or credited towards an exchange. Any additional charges for custom sized items will not be refunded or credited towards an exchange. Only one item from each product group (mattresses, toppers, pillows) can be returned or exchanged in a 12-month period by each customer.
Mattress Toppers and Pillows
All mattress toppers and pillows can be returned for a full refund within 30 days of receipt. We will provide a paid Fedex shipping label to send the item back for a refund or exchange. Because we compress our toppers when they are packaged, we will send out a larger box for return packaging at no additional charge, if needed. The refund will be initiated once the item is shipped back to us.
All returns must be sent to Sleep on Latex using the paid Fedex return shipping label we provide.
All Mattresses can be returned for a full refund within 100 days of receipt. We will arrange to have mattresses and mattress cores picked up for free. The refund or exchange will be processed once the item has been picked up. We ask for your cooperation in ensuring the item is available for pick up.
To Initiate a Return or Exchange
Contact us at firstname.lastname@example.org, or by calling 312-380-1960.
If you receive the wrong item, we will ship you out the correct item at no extra charge. It will be up to our sole discretion to determine if you have received the wrong item. Please contact us at email@example.com or 312-380-1960 if you feel you have received the wrong item.