5 Year Limited Warranty
Because we at Sleep On Latex believe in our Pure Green Mattress Topper, and we want to provide our customers with high quality, long lasting products, we are hereby extending this five (5) year promise.
Please retain this paperwork for future reference.
What this Limited Warranty Covers:
Sleep On Latex warrants that it will, at its option, and at its expense, repair or replace this mattress should it be determined to contain a defect which is covered by the terms of this Limited Warranty. This Limited Warranty lasts for a period of five (5) years, with such time dating from the date of the product purchase as noted as your sales slip or as may be otherwise evidenced by appropriate documentation. Proof of direct, authorized purchase is required with all warranty claims. This warranty applies only to The Pure Green Latex Mattress Topper and is not extended to other products in the Sleep On Latex product line.
Who this Limited Warranty is Extended to:
This Limited Warranty extends to the initial, “original” purchaser of this product only and not to any possible future owner(s) of the product. For purposes of this Limited Warranty an “original” purchaser is the individual or entity who purchased this mattress from Sleep On Latex directly or, as the case may be, from an authorized retailer, distributor or dealer.
What this Limited Warranty Covers:
Sleep On Latex warrants that this mattress to be free of defects. For purposes of this Limited Warranty, a defect includes the following:
“Sinkage” or “indentations” in the mattress topper's foam measuring one inch or more deep.
Any cracks or splits of the foam of the mattress topper which significantly impact the performance of the mattress topper as long as such damage is not due to any abuse or misuse by the users, including the lack of proper support of the mattress topper or improper handling of the mattress topper.
What this Limited Warranty Does Not Cover:
This Limited Warranty does NOT cover the following:
Damage to the product due to improper support of the mattress topper, damage due to the product due to improper handling of the mattress or to any damage caused by roughhousing or other misuse, including, but not limited to: burns, spills, bodily fluids, cuts, etc.
Dissatisfaction due to subjective comfort.
Deterioration of the mattress topper due to normal wear and tear including slight foam indentations of less than one (1) inch.
Any product used in a commercial setting such as a hotel, bed and breakfast, motel, hospital, nursing home, group home, etc. Commercial warranty terms apply in such a case and not the terms of this Limited Warranty.
Any mattress topper sold as “Final” or “As Is” because it had been a floor sample, demonstration model, etc.
SLEEP ON LATEX SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY; THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INC LUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. IN ANY CASE, THE EXTENT OF LIABILITY ON THE PART OF SLEEP ON LATEX WILL BE LIMITED TO THAT OF THE PURCHASE PRICE OF THE PRODUCT.
ALL PARTS OF THIS LIMITED WARRANTY APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW OR UNLESS PROHIBITED BY LAW. THIS LIMITED WARRANTY GIVES THE PURCHASER SPECIFIC LEGAL RIGHTS, AND THE PURCHASER MAY ALSO HAVE OTHER RIGHTS, WHICH MAY VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
How to file a claim under this Limited Warranty:
To file a claim under the terms of this Limited Warranty, please contact Sleep On Latex at 1-312-380-1960 or by emailing us at firstname.lastname@example.org. Please have your proof of purchase documentation ready and available. In the event that a warranty claim is filed and a product replacement is deemed necessary, purchaser must surrender the original product to Sleep On Latex.
In the event that you, the purchaser, makes a claim under this Limited Warranty, Sleep On Latex will, within thirty days of its receipt of your returned mattress, repair or replace it if is found to be found to be defective. While Sleep On Latex will pay for shipping costs associated with the replacement product to the original purchaser, any shipping costs incurred with the return of a mattress from the purchaser to Sleep On Latex will be borne by the purchaser.
PLEASE RETAIN THIS LIMITED WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST 5 YEARS FROM YOUR DATE OF PURCHASE.